Archive for category Communications

My Path to Coaching and My Approach

In honor of International Coaching Week, February 6 through 12, I am posting a series of short articles about coaching.

Day 6: My Path to Coaching and My Approach

My path to becoming a coach was rather roundabout. I have an established career as a professional book copy editor, and for a while I had my own direct sales business as well. After a particularly grueling quarter with some difficult projects and a lot of extra work, I was exhausted and extremely frustrated. I felt like I was doing the same old thing over and over! I started thinking about what I really wanted, and I began to realize that I wanted my work to make a difference in the world and have an impact in people’s lives. I was getting tempting little tastes of it here and there, and I decided to ramp that up! The only problem was, I wasn’t sure what path would allow me to do that. Should I find a job somewhere? Go back to school? Try something entirely different? At that point “keep doing what I’m doing” was not an attractive option!

In what turned out to be a life-changing meeting, I attended the national conference for my sales company and met a wonderful trainer. I was struck by her enthusiasm and creative ideas, so I made a point of going up to her and asking point-blank if there was any way I could work for her! She said, “I need coaches with your sales experience” (to coach other direct sellers). Ding ding ding! The more I thought over this option, the more appealing it became. I could use my communication skills, combine them with my desire to work with people, and really help clients transform their lives for the better!

My new mentor insisted I take an ICF-accredited coach training course, and I’m so glad I did! I learned the foundation of true coaching: supporting the client to unlock his or her own genius! I’ve been able to work as a coach since 2007, and immediately loved it. In 2008 I started Archer Coaching, my own coaching practice, for working with professionals to create a meaningful career and a balanced life. In 2010, I earned my Associate Certified Coach credential from the International Coach Federation and began working with Roving Coach to offer coaching in corporations.

My approach to coaching is simple: I believe the client is whole, resourceful, and wise. My job is to help unleash a client’s inner genius by asking the right questions, providing a new viewpoint, and supporting him or her on the path to achievement. I am constantly amazed at what people can create, and how they make things happen in their lives. It’s an honor and a privilege to be a part of that. Coaching as a career is an excellent fit for my natural enthusiasm, optimism, curiosity, and desire to learn.

Tomorrow: What Does Archer Coaching Offer?

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A Coach’s Education

In honor of International Coaching Week, February 6 through 12, I am posting a series of short articles about coaching.

Day 3: The Education of a Coach
Currently, coaching is not a regulated field the way social work, therapy, and counseling are (requiring training and degrees, certification, and even licensure). Anyone can call themselves a coach, and many do so, even if coaching isn’t quite the right term for what they do. There is no required training to be a coach.

The International Coach Federation is a voluntary organization that has established core principles for training, as well as a code of ethics and credentialing levels for coaches. When seeking a professional coach, look for one with at least some training, if not certification and credentialing.
Anyone interested in becoming a coach (or learning how some coaches are trained) should go to the ICF Web site and look for Accredited Coach Training Programs (ACTPs).

To be accredited by the ICF, a coach training program must have a minimum of 125 hours of coach-specific training on the ICF Core Competencies and the ICF Code of Ethics, a minimum of six observed coaching sessions with an experienced coach, and a comprehensive final exam. A tip for clients seeking coaching: look for a coach who has completed some sort of training, preferably an ACTP.
Once a coach has completed an ACTP, he or she becomes eligible for credentialing through the ICF. There are currently three levels of credentials available to coaches: Associate Certified Coach (ACC), Professional Certified Coach (PCC), and Master Certified Coach (MCC).
For the ACC credential, the coach must graduate from the ACTP, have a minimum of 100 coaching hours and at least 8 clients, get letters of reference from experienced coaches, and more. For PCC, the applicant must have graduated from an ACTP, have 750 coaching hours and at least 25 clients, and more. For MCC, the highest level, the coach has 2,500 coaching hours, at least 35 clients, and more.
I completed an ACTP through Erickson College (The Art and Science of Coaching). When I completed modules 1-4, I earned the title of Certified Professional Coach. I then completed module 5 and earned the title Erickson Certified Professional Coach. I maintain professional membership in the ICF, which means (among other things) that I abide by their Code of Ethics. In April 2010 I applied for and was awarded my ACC credential from the International Coach Federation.
There are also accredited continuing coach education units, which help coaches grow in their skills (and are required for higher levels of credentialing). I have taken a course in Coaching Team Thinking and Innovation (from Erickson) as well as Energy Leadership Training from iPEC and am now a Master Practitioner of the Energy Leadership Index assessment. An early commitment I made to my career was to have regular continuing education so that I can grow as a coach and serve my clients with more tools.

Tomorrow: How Do People Use Coaching?

Questions about coach training? Leave a comment or contact me!

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What Does a Coach Do?

In honor of International Coaching Week, February 6 through 12, I am posting a series of short articles about coaching.

Day 2: What Does a Coach Do?

How does a coach go about supporting clients in creating what they want? There are many techniques, approaches, tools, and exercises available for coaches. Today I’m going to discuss in broad terms how a coach might go about helping a client achieve his or her goals.

A relationship between coach and client, first and foremost, is focused on the client. A person comes to a coach with a goal in mind–something to achieve, create, or change. The coach honors that goal and helps the client keep it in mind as they drill down to specific action steps together. The coach holds an objective viewpoint (as objective as possible, this is often called “coach position”) to help the client see a bigger picture and rise above distractions. The coach holds the client accountable for his or her commitments.

In a coaching relationship (lasting anywhere from a few sessions to more long-term work), the coach is responsible for the following:

  • Asking powerful questions that elicit the client’s inner resourcefulness
  • Keeping the client focused on the big, overall goals
  • Providing a safe, creative space where the client’s creativity can come forth
  • Respecting and honoring clients’ views of the world—they are the experts in their lives
  • Helping clients see the bigger, broader connections of their choices, changes, and growth
  • Encouraging the client to dream
  • Maintaining a clean “coach position” and not offering opinions, judgment, analysis, or advice
  • Communicating clearly and directly
  • Holding clients accountable as they request

A single coaching session is essentially a powerful conversation. Whether it is held over the phone or in person (or virtually), a coaching session creates a space and time in which the client can be focused on his or her goals, creativity can flow, and new options are explored. Thinking and beliefs can be examined, changed, and boosted. A coaching session can be a welcome “oasis” for a client, who may be so busy with day-to-day tasks and activities that an hour to focus on the future and desired goals helps him or her create true momentum for change and transformation.

In a coaching session, the coach might do any or all of the following:

  • Step into coach position, and listen powerfully to questions asked
  • Match the client’s energy, body language, vocal tone
  • Check in to see how things went with the client’s action items from the previous session
  • Ask what the goal for the session is and be sure it is clearly stated and measurable
  • Inquire about how achieving that goal will help things change for the client, asking whether it is compatible with the overall goal and life values of the client (connecting to big picture).
  • Invite the client to brainstorm on how he or she might go about making that change or reaching that goal
  • Offer exercises, tools, and techniques that could help a client get “unstuck” or tap into deeper resources (it is the client’s choice whether to make use of these tools)
  • Keep the client focused on him- or herself and on the future
  • Help the client choose among potential action items to develop a plan to implement
  • Ask how the client will remain committed to the action plan and how he or she wants the coach to follow up

A trained and experienced coach has many other tools to offer clients in a session or across a working relationship. The description here is very broad!

Tomorrow: The Education of a Coach

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Shoulda, Coulda, Woulda

You can “should” all over yourself.

That’s what my coaching mentor used to say, and she was right. How often do you say, “I really should…” or “I gotta…” or “I just need to…” or “I really ought to…” Is this kind of self-talk really motivating? Sometimes (perhaps for a lucky few), but usually it’s not. We can “should” all day long, but that often makes us less likely to do what we say, and then we feel guilty about it, and even stuck. Think about it: “I really should lose weight, start running, call Sally back, plan that trip, save some more money…”

These kind of verbal habits don’t do us any favors. We can “should” all over ourselves and all we have to show for it is guilt and a growing long to-do list.

How can you truly motivate yourself with your self-talk?

The first step is awareness: stop and listen how you talk to yourself or state your intentions. Do you use a lot of shoulds, oughts, needs, or gottas? What is your gut reaction to these phrases? How do you feel?

Note: Sometimes need is the right word. It can go both ways, so a gut-check will tell you if it’s the proper motivational phrase for you.

Me, I’m a bit contrary. If someone tells me I really should do something (even if I know it’s a good idea), I’m liable to think (but usually not say) “Nuh UH!” or even “Oh yeah? Watch me do the opposite just to spite you!” I even feel this way a bit when I tell myself I ought to do something. My natural contrariness rears its head and despite all my good intentions I don’t move forward.

The second step is changing your language. This requires awareness (the first step) and then deliberate effort and thought to create more meaningful and motivational self-talk. For instance, instead of saying “I really ought to clean out my car” you could try one of the following statements and check how you feel in response:

  • I deserve a clean car.
  • I dare to clean out my car.
  • I choose to clean out my car.
  • I intend to clean out my car.
  • I will clean out my car.
  • (What other phrases motivate you?)

These statements are much stronger and in control. The put you in the driver’s seat, instead of placing you as the poor victim of your list of needs, shoulds, and oughts.

What language do you use to motivate yourself?

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Solopreneur Magic: Making the Most of Downtime (part 2)

(A continuation from part 1.)

I have been self-employed for nearly 14 years, running a variety of businesses over that time. One thing I have noticed is that work seems to come in waves. Sometimes I’ll have tsunami of projects, other times just a trickle. I know I’m not alone in this. It can often be feast or famine. So what can you do to build your business if you don’t actually have billable work in hand? Plenty, it turns out! Over the years, I’ve learned to look at “downtime” as a gift to take advantage of. Check out the following ideas.

5. Learn something. Downtime, even just a few hours, is a terrific time to break out those CDs or MP3s you picked up at a conference or online but haven’t listened to yet, find some books and online training, or read that pile of magazines. It’s important to stay current in your field. You’ll have the time–so open up your mind, and get ready to learn some fabulous new techniques and ideas! Load up your e-reader or your iPod, or go to the library. If you don’t have a pile of stuff waiting for you, go online to professional associations related to your business.

Bonus tip: When reading, have a notebook handy. If you get inspired by an idea, you can write it down, with reference to where you read it. Then you have a “hot list” of ideas and thoughts that you can refer to without flipping through a pile of material trying to find it again. This can be quite useful when you’re searching for blog, article, or speech topics (see tip 7). Alternatively, keep some sticky-note flags available so you can highlight key ideas in a book or magazine.

6. Update your online presence. You may well have a daily or weekly practice of time set aside to maintaining your Facebook Fan page (or personal page), LinkedIn, Twitter, any Ning networks you are a member of, and your website, among others. Downtime is a great opportunity to make major updates and changes. LinkedIn particularly is constantly adding new features; take a little time to create a company profile, update your personal profile, find some new groups to join, and ask and answer questions. Write those new pages for your website like you have been thinking about, update your profiles on other sites, add more content where you can.

Bonus tips: With a tool like HootSuite, you can write a bunch of status updates and tweets and schedule them to go out in the future, instead of all at once. If you use WordPress for your website, you can “draft” pages before publishing them, giving you time to work them through carefully and thoughtfully.

7. Get writing. Write some blog posts, newsletters, articles, speeches, even books. When you make your expertise available, you establish yourself as an authority in your subject and offer valuable content to potential customers and clients. Downtime is a great opportunity to let your creative juices flow. Many blogging platforms allow you to schedule the release of your blog posts in advance (one colleague of mine has a year’s worth of weekly posts already scheduled!). You can easily turn blog posts into articles and publish those on your site (or at a site like ezinearticles.com) or submit them to relevant publications. If you have a regular newsletter, you can start prepping future issues to save you time. Finally, you can turn blog posts and articles into speaking presentations (if you have the communication skills), which is a terrific way to build your business. If you have several blog posts, articles, or presentations on a related topic, you have the bulk of a book (or ebook) written.

Bonus tip: Many social media platforms will link to your blog so that when you publish a new post, it is automatically imported to that platform.

8. Renew connections and make new ones. Business downtime is a great time reestablish your professional connections and make new ones. Have lunch, coffee, or meet up with your colleagues and strategic partners. Go through that pile of business cards and connect online (with social media) and in person. Follow up with potential opportunities by calling, sending a hand-written card, or connecting in another way. Find some networking groups to visit and meet new folks.

Bonus tip: Whenever you receive a new business card from a connection, write a note on the back–where and when you met, any key conversation tips you had, when to follow up, or whatever you need to remember the person by more than just a card!

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Thinking Bigger: The VA Experience

Loyal blog readers may remember some time ago that I posted about the three D’s of task management: delete, defer, and delegate. Well, I’ve had some serious experience with delegating recently. I hired a virtual assistant (VA) several months ago. The different in my business, my approach to it, and my personal growth has been startling! I want to share my experiences here, partly to sing the praises of VAs and partly to show how a simple change can bring about profound learning.

Virtual assistants can do all kinds of support work for a businessperson. Without getting into too much detail, they can offer administrative support, some Web work, design, event planning, phone calls, documentation, you name it. I found my VA through a local networking group, and we signed a contract by which she provides me 4 hours of her services each month. How I ask her to use the time is up to me. So far, I have had her work on both of my Web sites (which were recently relaunched in WordPress), design promotional flyers for and assist with some training events, optimize my profile on some business networking sites, make phone calls and perform some research, and create a PowerPoint presentation from some extremely raw text. I plan to have her help me with a newsletter, more slide presentations, and some marketing tasks in the future!

What surprised me in the process of making use of this support is how much it helped me grow! The lessons ran deeper than I could have imagined (and are still revealing themselves to me). Here are some of them.

  • I was pushed (in a good way) to let go of something and trust another person to handle it. I’ve been self-employed for 14 years, and because I’ve always had to handle everything, it’s fair to say I became a bit of a control freak. I’m so used to handling it all–it was a challenge to let something go. When I was able to do so, a lot of new, exciting opportunities for my time and energy opened up!
  • I became more engaged in my best work. Because I now have support around the details and busy-work of my company, I have more of my brain power and heart invested in the actual work–that of coaching. I no longer have to fret over details because I have a trusted person to handle them for me. I can truly focus on serving my clients.
  • I opened the door to more profitability. I was shocked when I realized that my VA could spend 1 hour on something that would take me 4 or more hours (and a lot of frustration) to get done. I can use those 4 hours to do billable work! Also, because she can support me with excellent work, I’ve accelerated my plans on a lot of my business-building ideas, which will bring more clients to me.
  • I began to see more possibilities in my business. As I was challenged to come up with tasks for my VA (she works so fast!), I started to see a lot more opportunities for myself and my business. Currently, she is developing a slide presentation for me from very raw text and images. This will be published on SlideShare and available for free to anyone who is interested. Before I met my VA, I doubt I ever would have considered this. I don’t like slides, and I don’t know how to use PowerPoint well, and it would have perpetually been put on the back burner. Now it’s happening! More creative ideas are coming to me all the time, and I’m energized to attack them.
  • I started thinking like a bigger company. Suddenly, I have “people.” I can take on bigger projects, bigger commitments because I have support in other areas. I feel more professional. I’ve widened my playing field. This has opened up even more opportunities, and I find I’m incredibly excited and engaged with my business all over again!

Obviously, I recommend a good VA if you need or want some support in your business. As you think about the cost of hiring someone, weight it against the immediate benefits of getting things done, and remember to think about the bigger picture advantages!

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Authentic voice

Since I launched my Archer Coaching blog, set up a Facebook fan page for my business, and even joined Twitter, I found myself struggling to find my authentic voice and express it. I began by doing what a lot (an awful lot) of life coaches do on social media: post thought-provoking quotations or deep questions. And you could hear the crickets chirping… Not much of a response. Usually no response at all.

One day as I struggled to create an appropriate “life-coachy” kind of Twitter update, I realized something: I was boring! I was bored by my own postings, and I can’t imagine that anyone else would get much from them. My own voice was not shining through. I thought, “I am way more interesting than it appears based on these lame status updates!”

So I have rethought my approach. I will continue to have appropriate blog postings and Facebook business page updates–not too many of them. But I will bring my real voice here. After all, who I am is more important, in the long run, than what I have to say. As I know from my personal Facebook page, being my real self is much more fun (and gets a better response) than trying to maintain a stiff facade.

So, dear readers, you might notice my odd sense of humor come through more in these postings. Not to mention my love of 50-cent words, fierce defense of grammar, occasionally snarky comment, my willingness to laugh a lot and love fiercely, and my appreciation for a really bad joke. I will try to keep the swearing to a minimum (sometimes my authentic voice can out-curse a sailor or a pirate).

In the interest of generating comments, please share how you find or use your authentic voice in your life or business.

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>Speaking Skills: Afterward

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Key 6: Afterward

Whew! You’ve done it! You planned, practiced, and performed. Now you’re finished with the presentation! Well, not so fast. A final key to better presentations comes after you have done the hard part. Some careful attention at this stage can help you hone your skills!

  • Graciously accept compliments and questions. People will want to talk to you afterward. Many will compliment you. A polite “Thank you so much!” is an appropriate response. No need to apologize if anything went wrong–it just draws attention to it. Be gracious in accepting compliments. Answer any questions thoughtfully and honestly. If your speech was brief, many people will want to know more! If it was very good (and of course it was!), they may want you to give it again and invite you to speak elsewhere. If you make presentations to promote your business, be prepared with follow-up material.
  • Ask for feedback, and learn from it. This is critically important. Be willing to learn from comments given by your audience. Sometimes they will be nice suggestions, sometimes people are rude. In any case, be gracious accepting suggestions. Write them down if you need to. Remember them as you move forward and hone your skills. If possibly, commission someone to evaluate you and give you tips for improvement. An evaluator can tell you if you were hard to hear, talked too fast, made appropriate eye contact, dealt with unexpected issues well, and connected with the audience.
  • Mine your content for blog entries, articles, podcasts, and more. If you have developed a presentation, why stop there? Build your professional presence by turning that speech into a series of blog entries (like this series), articles for publication, podcasts, and so on. You might choose to expand your presentation and offer it as a paid workshop, tele-class, or a conference presentation. If you get a lot of related material, turn your content into a book, e-book, learning CD or MP3, and so on.
  • Investigate Toastmasters. Almost everything I’ve learned about public speaking has come from Toastmasters International. If you want a positive, supportive learning environment, look for a local club by typing in your ZIP code at the TI web site. You will learn by doing, with helpful comments along the way.

>Speaking Skills: Performance, cont’d.

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Key 5: Performance, continued

It’s the big day! You have adjusted your mindset, planned, rehearsed, and employed some anti-anxiety techniques. You have been introduced to your audience. The moment is here: You stand up to give your presentation! Here are some more keys to performance that can help you get your message across while appearing professional.

  • Eye contact. A major part of any communication is connection with your listener/audience. Eye contact is key for creating and maintaining it. With a large crowd, you cannot make eye contact with every single person, but be sure to look to different points in the room, and make eye contact wherever possible with people in your line of sight. Make sure the contact is significant–a second or two–before moving on. Quickly cruising the eyes in the room is known as a “drive-by” and does not help you look connected. A terrific tip for commanding attention right from the beginning is to pause before speaking, take a few moments to make eye contact with your audience, then begin with your presentation.
  • Pace yourself. One of the easy things to do when you’re nervous is talk too fast. (I am terribly guilty of this.) People must be able to hear you and process what you are saying. A lot of rehearsal will help you learn to pace yourself well. Remember: Slow down, and take pauses. A great way to do this is to have a water bottle handy. If you force yourself to take sips from it at regular intervals, you will create pauses. In addition, you will be wetting your mouth, which hides one of the signs of nervousness (dry mouth, which can result in a lot of lip smacking noises).
  • Watch your volume. You should be loud enough to be heard clearly, even in the back, and to command attention. If people are straining to hear you, your message gets lost. Pay attention to people in your audience–do they look confused? Are any of them holding an ear and turning it toward you? That’s your signal to speak up. Make sure you maintain your volume–I’ve seen plenty of people reminded to speak up, and they do so for a sentence or two, but then fade back down to normal volume. Also, be sure to enunciate clearly. Some speakers have fine volume, but it’s difficult to pick out their words because they seem to all run together.
  • It’s good to have a support person in the audience if at all possible. If you corral someone into being your signal person, he or she can let you know how you are doing on time (say, signaling when 10 minutes have gone by, or if 5 minutes are left), if you are speaking too fast, if you are not loud enough, and any other roster of issues that you can address on the fly. This person can also hand out any materials for distribution (so you don’t have to do it), and help with some visual aids, if appropriate. Never underestimate the power of someone who is looking out for you.
  • Deal with messing up. You lose your place, stumble over your words, forget what you were saying, the projector doesn’t work, you trip and fall, or the mic goes dead (or all of the above). It’s okay–it happens! Take a deep breath, take a sip of water if you need to, and jump back in as best you can. The important thing is not to panic. Just keep going–there is no need to stop and apologize. It just draws attention to your goofup. Believe me, no one will rub it in if you mess up here and there. It’s more important that you recover from it and keep going. How you handle a goofup is far more important than the fact that the goofup happened in the first place.
  • Be ready to improvise when technical glitches happen–and they will eventually happen. PowerPoint suddenly won’t work, projectors aren’t available, your printer died, the microphone is dead. Can you give your speech without PowerPoint? You should be able to–after all, slides should illustrate or highlight your point, not be your point. If your script is in your slides, then it isn’t much of a presentation because you’ll just be reading your slides to the audience (and they can already read). Handouts not prepared? Then make sure you tell your audience to get out pen and paper and make your organization of the topic very clear so they can essentially create their own take-homes.

>Speaking Skills: Performance

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Key 5: Performance

It’s the big day! You have adjusted your mindset, planned, rehearsed, and employed some anti-anxiety techniques. You have been introduced to your audience. The moment is here: You stand up to give your presentation! Here are some keys to performance that can help you get your message across while appearing very professional.

  • Dress comfortably, professionally, and appropriately. You don’t want to be wearing clothes or shoes that are too tight, too loose, or sloppy looking. Nothing itchy either! If you concentrate very hard on your content and delivery, you can lose track of what your body is doing–which means, it’s easy to distractedly scratch where it itches, adjust your clothes nervously (like constantly pushing up your sleeves or adjusting your bra strap), or allow any manner of nervous tics to shine through. This kind of thing betrays your nerves.
  • It appears in the last post on anti-anxiety, and it bears repeating here: Take deep, slow breaths before speaking. Inhale through your nose, hold for a second or two, and exhale through your mouth. This will help you be mindful and present in your body, which can then cut down on unconscious fidgeting, swaying, and other giveaways of your nerves. Use a deep breath now and then in your presentation to create a pause and recenter yourself.
  • Stand in neutral position, which is feet shoulder width apart, hands down at your sides comfortably. Nervous movement includes hand-wringing and swaying back and forth, and you can counteract this by intentionally being in neutral position. Your gestures and body language will be deliberate, and your movement will be purposeful from this position. Random, nervous moment detracts from your speech by distracting your listeners. Deliberate, thought-out movement enhances your message and drives it home.
  • Don’t get trapped behind a podium if you have one. A podium can hide a bunch of nervousness, but it’s very easy to put your notes down, grip the sides of the podium, and not move an inch! This doesn’t make for a dynamic speech. Instead, put your notes (if you’re using them) on the podium, and then break out from behind it to move deliberately across your speech area. You can connect with the audience much better when you can move to them. Be careful that you don’t block any visual aids you might have (slides, flip charts, white board, etc.) as you move around.
  • If you have a very large room, and there is a microphone on the podium, you may be stuck there so you can be heard (first, ask if a lapel mic is available). If you must stay behind a podium, make your gestures large, so they can be seen. Add a lot of enthusiasm in your voice and face, so it can “read” to the whole room. And be sure to make lots of eye contact from the podium (remember to look up and connect with your audience).

Next: More performance techniques!