Coaching is a collaborative relationship in which the client is supported in creating what he or she wants in the present and future. Certainly this is extremely helpful in terms of broad aspects of one’s life, such as finances, career, communication, spirituality, and more. Imagine what might be possible if you had this kind of focused support and energy around a project. What could you achieve?

You might wonder what kind of projects are appropriate for a coaching relationship. The answer: just about anything you can imagine that has a timeline for completion!

• writing a book
• creating a business plan
• developing a workshop or speech
• training plan for a triathlon
• starting a club or community group
• planning a wedding or other large event
• completing college or graduate school
• job search
• work projects, such as creation of an action team or development of a program
• earning tenure at a university

What are your pet projects? What would you like to accomplish, and by when?

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Currently, coaching is not a regulated field the way social work, therapy, and counseling are (requiring training and degrees, certification, and even licensure). Anyone can call themselves a coach, and many do so, even if coaching isn’t quite the right term for what they do. There is no required training to be a coach. The International Coach Federation is a voluntary organization that has established core principles for training, as well as a code of ethics and credentialing levels for coaches.

For anyone interested in becoming a coach, go to the ICF Web site and look for Accredited Coach Training Programs (ACTPs). To be accredited by the ICF, a coach training program must have a minimum of 125 hours of coach-specific training on all the ICF Core Competencies and the ICF Code of Ethics, a minimum of six observed coaching sessions with an experienced coach, and a comprehensive final exam. A tip for clients seeking coaching: look for a coach who has completed some sort of training, preferably an ACTP.

My ACTP was offered through Erickson College, The Art and Science of Coaching. When I completed modules 1-4, I earned the title of Certified Professional Coach. I have just completed module 5, and I am now considered a graduate of an ACTP and have the title Erickson Certified Professional Coach. I also maintain professional membership in the ICF, which means (among other things) that I abide by their Code of Ethics.

Once a coach has completed an ACTP, he or she becomes eligible for credentialing through the ICF. There are currently three levels of credentials available to coaches: Associate Certified Coach (ACC), Professional Certified Coach (PCC), and Master Certified Coach (MCC).

For the ACC credential, the coach must graduate from the ACTP, have a minimum of 100 coaching hours and at least 8 clients, get letters of reference, and more. For PCC, the applicant must have graduated from an ACTP, have 750 coaching hours and at least 25 clients, and more. For MCC, the highest level, the coach has 2,500 coaching hours, at least 35 clients, and more. I will be applying for my ACC credential within the next six months.

There are also accredited continuing coach education units, which help coaches grow in their skills (and are required for higher levels of credentialing). I have taken a course in Coaching Team Thinking and Innovation (from Erickson) as well as Energy Leadership Training (from iPEC; more on that in a later blog post). An early commitment I made to my career was to have regular continuing education so that I can grow as a coach and serve my clients with more tools.

Questions about coach training? Leave a comment or email me!

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I have been stagnating in a few areas of my life and not stepping up to the plate with my true potential. I’ve been playing it safe, going with “good enough,” and making a lot excuses for not going bigger. I dug a comfortable little hidey hole in my complacency and fear. I have allowed certain beliefs and thoughts to hold me back.

The experience of new training and new thinking challenged me in these areas. It was really uncomfortable, and I felt a lot of resistance at first–which means that is precisely where I need to grow. Once I realized that I was playing small, it became more and more evident to me based on some feelings (and actions) I have had lately.

Now I’m completely energized and excited about the next phase of my life game.

So I hereby make this promise: I promise to play bigger. For myself, for my clients, for the world.

How will you show up for a bigger game in your life?

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I’ve used and recommended this technique for while, and it seems fairly simple, but there can be surprising depth in this simple process, so I have decided to explore it in a short series of blog posts. I’ve previously discussed the first D (delete) and the second D (defer).

The third D: delegate. If a task cannot be deleted or easily deferred until later, consider delegating it to someone else. I find this option to be a little harder than deferring, but not quite as difficult as deleting. Here’s why: delegating a task to someone else means letting go of it. Sometimes, letting go feels like relinquishing responsibility, and that can engender some guilty feelings.

Instead, look at it this way: if you delegate a task, what does that free up for you? Letting someone else do it will create more space in your planner and your life. What could you do with that time and space?

A good example: last year, I met and then hired a virtual assistant to help me with office work a few hours a month. I’m still learning to think in terms of delegating tasks to her, which is a challenge. What I have found is that when she completes a task for me, she does it in about a fourth to a half the amount of time I would take to do it. This frees me up to do higher-level billable work and creative thinking. As I tell people, she works ON my business, so I can work IN my business. Because of this, I am learning to thing bigger and my creativity is flowing, because I know she can handle the smaller details that distract me!

Some other places one can delegate (even if you don’t have underlings at work!):

1. Hire a CPA (worth every penny)
2. Get a cleaning service
3. Find a virtual assistant
4. Get a personal organizer (extremely helpful)
5. Assign the kids more chores

What are some creative ways to delegate tasks?

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I’ve used and recommended this technique for while, and it seems fairly simple, but there can be surprising depth in this simple process, so I have decided to explore it in a short series of blog posts. I’ve previously discussed the first D, delete.

The second D: defer. If a task or appointment cannot be deleted, consider whether it can be deferred until later. If it can be easily moved and will significantly help you out, go for it. Reschedule it!

This choice, in my opinion, is the easiest to make. Deleting an item entirely can be difficult to do, but deferring it until later is much easier on our consciences. It’s often easier to defer than to delegate, and thus “let go” of a task we have claimed responsibility for. I think many people (myself included) defer most of our to-do list when necessary (rather than deleting or delegating).

When deferring a task, it would serve us well to defer it only briefly and only once, so it doesn’t linger until it becomes a house-on-fire-must-handle-immediately task later on down the road. It can be far too easy to get in a vicious circle of moving from one crisis to another, putting out fires on a daily (even hourly) basis. That adrenaline rush lifestyle, however, is ultimately not sustainable. After a while, we end up crashing, hard, and doing nothing at all simply as a way to recuperate. Then we are at the extremes of either doing everything all at once, or nothing at all, neither of which serves us. The truth is, we all have to find an optimal mix of important, urgent, not important, and not urgent things to fill our time.

It’s also far too easy to defer all the fun things in favor of not-so-fun things. How many times do we cancel lunch with a friend, “date night,” or goofing-off time because other things seem “more important?” When looking at your planner and deciding what to defer, think hard before deferring these items that might bring some delight (the fourth D?) into your day. It may seem super-easy to cancel that lunch date with your pal, but consider this: Do you want some levity and fellowship in the day? How important is that meeting to your friendship? Would it give you some balance?

If you defer something more than a few times, you might need to check in with yourself: Why is this task constantly deferred? Is it truly important? If it is, why haven’t I done it yet? What would it take to get it done?

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Key 6: Afterward

Whew! You’ve done it! You planned, practiced, and performed. Now you’re finished with the presentation! Well, not so fast. A final key to better presentations comes after you have done the hard part. Some careful attention at this stage can help you hone your skills!

• Graciously accept compliments and questions. People will want to talk to you afterward. Many will compliment you. A polite “Thank you so much!” is an appropriate response. No need to apologize if anything went wrong–it just draws attention to it. Be gracious in accepting compliments. Answer any questions thoughtfully and honestly. If your speech was brief, many people will want to know more! If it was very good (and of course it was!), they may want you to give it again and invite you to speak elsewhere. If you make presentations to promote your business, be prepared with follow-up material.
• Ask for feedback, and learn from it. This is critically important. Be willing to learn from comments given by your audience. Sometimes they will be nice suggestions, sometimes people are rude. In any case, be gracious accepting suggestions. Write them down if you need to. Remember them as you move forward and hone your skills. If possibly, commission someone to evaluate you and give you tips for improvement. An evaluator can tell you if you were hard to hear, talked too fast, made appropriate eye contact, dealt with unexpected issues well, and connected with the audience.
• Mine your content for blog entries, articles, podcasts, and more. If you have developed a presentation, why stop there? Build your professional presence by turning that speech into a series of blog entries (like this series), articles for publication, podcasts, and so on. You might choose to expand your presentation and offer it as a paid workshop, tele-class, or a conference presentation. If you get a lot of related material, turn your content into a book, e-book, learning CD or MP3, and so on.
• Investigate Toastmasters. Almost everything I’ve learned about public speaking has come from Toastmasters International. If you want a positive, supportive learning environment, look for a local club by typing in your ZIP code at the TI web site. You will learn by doing, with helpful comments along the way.

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Key 5: Performance, continued

It’s the big day! You have adjusted your mindset, planned, rehearsed, and employed some anti-anxiety techniques. You have been introduced to your audience. The moment is here: You stand up to give your presentation! Here are some more keys to performance that can help you get your message across while appearing professional.

• Eye contact. A major part of any communication is connection with your listener/audience. Eye contact is key for creating and maintaining it. With a large crowd, you cannot make eye contact with every single person, but be sure to look to different points in the room, and make eye contact wherever possible with people in your line of sight. Make sure the contact is significant–a second or two–before moving on. Quickly cruising the eyes in the room is known as a “drive-by” and does not help you look connected. A terrific tip for commanding attention right from the beginning is to pause before speaking, take a few moments to make eye contact with your audience, then begin with your presentation.
• Pace yourself. One of the easy things to do when you’re nervous is talk too fast. (I am terribly guilty of this.) People must be able to hear you and process what you are saying. A lot of rehearsal will help you learn to pace yourself well. Remember: Slow down, and take pauses. A great way to do this is to have a water bottle handy. If you force yourself to take sips from it at regular intervals, you will create pauses. In addition, you will be wetting your mouth, which hides one of the signs of nervousness (dry mouth, which can result in a lot of lip smacking noises).
• Watch your volume. You should be loud enough to be heard clearly, even in the back, and to command attention. If people are straining to hear you, your message gets lost. Pay attention to people in your audience–do they look confused? Are any of them holding an ear and turning it toward you? That’s your signal to speak up. Make sure you maintain your volume–I’ve seen plenty of people reminded to speak up, and they do so for a sentence or two, but then fade back down to normal volume. Also, be sure to enunciate clearly. Some speakers have fine volume, but it’s difficult to pick out their words because they seem to all run together.
• It’s good to have a support person in the audience if at all possible. If you corral someone into being your signal person, he or she can let you know how you are doing on time (say, signaling when 10 minutes have gone by, or if 5 minutes are left), if you are speaking too fast, if you are not loud enough, and any other roster of issues that you can address on the fly. This person can also hand out any materials for distribution (so you don’t have to do it), and help with some visual aids, if appropriate. Never underestimate the power of someone who is looking out for you.
• Deal with messing up. You lose your place, stumble over your words, forget what you were saying, the projector doesn’t work, you trip and fall, or the mic goes dead (or all of the above). It’s okay–it happens! Take a deep breath, take a sip of water if you need to, and jump back in as best you can. The important thing is not to panic. Just keep going–there is no need to stop and apologize. It just draws attention to your goofup. Believe me, no one will rub it in if you mess up here and there. It’s more important that you recover from it and keep going. How you handle a goofup is far more important than the fact that the goofup happened in the first place.
• Be ready to improvise when technical glitches happen–and they will eventually happen. PowerPoint suddenly won’t work, projectors aren’t available, your printer died, the microphone is dead. Can you give your speech without PowerPoint? You should be able to–after all, slides should illustrate or highlight your point, not be your point. If your script is in your slides, then it isn’t much of a presentation because you’ll just be reading your slides to the audience (and they can already read). Handouts not prepared? Then make sure you tell your audience to get out pen and paper and make your organization of the topic very clear so they can essentially create their own take-homes.

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Key 5: Performance

It’s the big day! You have adjusted your mindset, planned, rehearsed, and employed some anti-anxiety techniques. You have been introduced to your audience. The moment is here: You stand up to give your presentation! Here are some keys to performance that can help you get your message across while appearing very professional.

• Dress comfortably, professionally, and appropriately. You don’t want to be wearing clothes or shoes that are too tight, too loose, or sloppy looking. Nothing itchy either! If you concentrate very hard on your content and delivery, you can lose track of what your body is doing–which means, it’s easy to distractedly scratch where it itches, adjust your clothes nervously (like constantly pushing up your sleeves or adjusting your bra strap), or allow any manner of nervous tics to shine through. This kind of thing betrays your nerves.
• It appears in the last post on anti-anxiety, and it bears repeating here: Take deep, slow breaths before speaking. Inhale through your nose, hold for a second or two, and exhale through your mouth. This will help you be mindful and present in your body, which can then cut down on unconscious fidgeting, swaying, and other giveaways of your nerves. Use a deep breath now and then in your presentation to create a pause and recenter yourself.
• Stand in neutral position, which is feet shoulder width apart, hands down at your sides comfortably. Nervous movement includes hand-wringing and swaying back and forth, and you can counteract this by intentionally being in neutral position. Your gestures and body language will be deliberate, and your movement will be purposeful from this position. Random, nervous moment detracts from your speech by distracting your listeners. Deliberate, thought-out movement enhances your message and drives it home.
• Don’t get trapped behind a podium if you have one. A podium can hide a bunch of nervousness, but it’s very easy to put your notes down, grip the sides of the podium, and not move an inch! This doesn’t make for a dynamic speech. Instead, put your notes (if you’re using them) on the podium, and then break out from behind it to move deliberately across your speech area. You can connect with the audience much better when you can move to them. Be careful that you don’t block any visual aids you might have (slides, flip charts, white board, etc.) as you move around.
• If you have a very large room, and there is a microphone on the podium, you may be stuck there so you can be heard (first, ask if a lapel mic is available). If you must stay behind a podium, make your gestures large, so they can be seen. Add a lot of enthusiasm in your voice and face, so it can “read” to the whole room. And be sure to make lots of eye contact from the podium (remember to look up and connect with your audience).

Next: More performance techniques!

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