On Hell’s Kitchen, the teams of chefs are usually given a short challenge at the beginning of the episode. One team wins, and the other team loses. Unlike most other reality shows, Chef Gordon Ramsay not only rewards the winners but also punishes the losers, usually with a menial task such as cleaning the restaurant or peeling a thousand pounds of potatoes. On most reality shows, “losers” might whine and pout about not winning (some end up holding a grudge about it). On Hell’s Kitchen, the “losers” gripe, complain, moan, blame each other for losing, and sometimes refuse to work. You often hear the phrase “I am not here to clean! I am a chef!” or even “I have people to do this!” I get the very clear impression that these chefs, as talented and skilled as they are, truly feel they are “above” the tasks they are asked to do. (One chef even dodges doing kitchen prep work, saying that Ramsay is not looking for a great prep chef.)

I sometimes just want to shake these contestants and say, “You can’t win every time! Where’s your humility? Take your lumps, handle it with grace, and grow from this experience!” The tasks they are given, while not always related to cooking, do relate to what is involved with running a restaurant, which is the ultimate reward the winner will be given. Having respect for what the maitre d’ and the wait staff and cleaning crew do is critical to building a good team for a successful restaurant.

These thoughts were oddly brought into focus at a high school reunion I attended recently (my husband’s class; we graduated from the same school). At the magnet high school we attended, a graduation requirement was to work three hours every week, unpaid, at the school. Incoming students were required to spend a semester working those hours either in the cafeteria or on the grounds. Let me tell you, this kind of work will teach you that you are not “above” anything. It will teach you respect for the people who do these jobs all day long, and not just for a measly three hours a week.

We all learn from failure, punishment, and situations in which we don’t get what we want. As a coach, my job is to help people get what they want (as long as it is within their control!), but as a human being, I know it simply isn’t possible 100% of the time, especially if one is in direct competition with another. So I encourage others (and myself!) to see where the growth opportunities are, even if you “lose.” Suddenly, losing isn’t so bad.

What have you learned from losing? Who have you become because of it?

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One of my most recent favorite shows is on Bravo, and it’s called Tabatha’s Salon Takeover. It’s a bit like Kitchen Nightmares, except for hair salons. The extremely talented stylist and businesswoman Tabatha Coffey (always sleek in black, ice blonde hair, clipped Australian accent) comes in and takes over for a week. There are staff meetings, discussions, assessments of skills, renovations, and usually some tears and resistance. Most of the time, her changes make a real difference in the salon, as evidenced when she returns about six weeks after to see how things are going.

Last night’s episode involved a salon owner in Florida, who absolutely hated her staff (spied on them, harassed them, and so on). She expected them to fail, and only had negative things to say consistently. She brought in Tabatha just to have someone take her side. When Tabatha didn’t buy it, the owner flat-out refused to change. In fact, she reversed much of the renovation and all the other changes that Tabatha made. Her staff were miserable. The owner herself was miserable–yet somehow delighted that she hadn’t changed at all. She was convinced she was “right” and wouldn’t hear of anything to the contrary.

I felt so sad for this woman. She has become toxic in her own business, toxic to her employees, and toxic to herself. She had a rigid view of her situation and was not interested in any other viewpoints. She wanted easy answers and someone to confirm her paranoia. People like her may say they “want” a coach or a consultant, but they really don’t. They want to be right, and they want that validated.

Not long ago, I was challenged by another coach to let go of being “right” in a situation that had really irked me. I knew I was right, and I kept protesting that fact. It was painful to be challenged on it–and absolutely what I needed to hear. I struggled with it. I asked myself: “If I let go of being right, what more can I become? Can I become larger than this issue?” It was an eye-opening process. It helped me let go of being right (with difficulty), so that I became more. What resulted was a whole new path out of the situation that ultimately ended up serving everyone involved.

Where can we let go of being right? What might that lead to in our lives?

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